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THE CHANGING FACE OF MANAGEMENT CONSULTING

THE CHANGING FACE OF MANAGEMENT CONSULTING As governments, industry and commerce respond to the rapidly increasing pace of change in South Africa, all sections of the business community as well as the public sector are faced with the need for […]


ICMCI Report 2002

Report back from the 2002 Annual Congress of the International Council of Management Consulting Institutes (ICMCI). The IMCSA executive director has recently returned from the ICMCI meeting held in San Francisco. A number of interesting trends and issues were discussed […]


From CIO to GM – MBA required?

From CIO to GM – MBA required? There is no question that most IT specialists would benefit from an MBA, says Angelo Kehayas, General Manager (IT) of the Mines Pension Fund. No matter how knowledgeable or qualified, most of them […]


Professional Advisors in the Spotlight

I am finding more and more clients complaining about the cost and lack of professionalism of professional advisors. There is a shared responsibility in this partnership. Clients need to learn how to engage effectively with their advisors and the advisors […]


Professionalism in advisory services

Professionalism in advisory services Professional advisory and consulting services come in many guises and the ultimate perception of quality lies with the recipient thereof (the client). The Institute of Management Consultants and Master Coaches of South Africa (IMCSA) is a […]


What’s behind the Certified Management Consultant (CMC)?

What’s behind the Certified Management Consultant (CMC)? Certification When you see the initials “CMC” following a consultant’s name, it means that he or she is a Certified Management Consultant and has met strict certification requirements of The Institute was founded […]


Customer service at an all time low

Customer service at an all time low June 12, 2014 I must admit that I am on about one of my favourite subjects. That is the inadequacy of call centres to solve complex customer problems. I have recently had three […]


The value of independence in consulting

Introduction All too often one hears the question; where do I get the right advice? The answer is never simple, especially in today’s fast changing .com  (.confusion) world where there is a new flavour, buzzword or problem every day. The […]


The multiple hats worn by consultants

True business coaches wear multiple hats and are fully aware of which role they are playing at a particular time.







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